Exchanges, Refunds and FAQs

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Returns, Refunds & Exchanges

We are happy to exchange your item if it’s not quite right, and most items can be refunded. Please read our policy to find out more before shipping your item back.

FAQs

Are you looking for the answer to something? Perhaps our “Frequently Asked Questions” section can help.

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EXCHANGES & RETURNS

Please note – our vendors each have their own returns policies.

Make yourself familiar with these before purchase under the heading “POLICIES” on each product.

In general, our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards

* Downloadable software products

* Some health and personal care items

* Jewellery

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@thebiographies.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@thebiographies.co.uk AND the vendor email address in your order confirmation email.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please check the vendor details address in your order confirmation email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Frequently Asked Questions

I’m unhappy with the service – how do I complain?

We’re sorry to hear your experience has been unpleasant.

We at Biographies aim to give all our customers a great service, so if you feel your issue has not been handled appropriately, we welcome you to submit your feedback. Please use the contact details below – we aim to respond to queries within 5 working days.

Am I eligible for an exchange?

You are eligible for a refund if you:

  • Have the item(s) in its/their original form and they are unused
  • Have the receipt confirming purchase from www.thebiographies.co.uk
  • Will have the item returned within 14 days of purchase

If you meet these conditions, we are happy to exchange your item for something of equal or lesser value. Any difference wil be refunded to you via the payment method you made the inital purchase. Any difference above this amount, you are responsible for paying.

If the item you purchased is sold out, we will suggest another of similar value, or issue you a refund. Please read “How do I return my items?” for more

PLEASE NOTE: Underwear/undergarments, jewellery, make-up and virtual/downloadable goods are non-refundable. We apologise for the inconvenience this may cause.

How do I return my items?

If you are looking for an exchange/refund, please FIRST contact support to inform us you wish to apply for an exchange / refund.

We will write back to you and confirm either an exchange or refund.

Then please submit your returns to the address given to you by the support team.

We will then notify you by mail that we have received your item(s) and issue your refund / exchange. Depending on the banking association, it could take up to 14 days for funds to appear in your account.

Please also note that if your item is sold out, we may suggest another.

How long do I have to wait for my items?

We encourage our authors to ship within 3 business days, which means your items will likely arrive within 7 working days. If you haven’t received your item, we ask that you wait 14 business days before contacting support, who will be happy to help.

Please have your order number to hand, and we will be able to resolve your case.

Missing / wrong item – what do I do?

Mistakes unfortunately happen.

If there has been a mistake with your order, please contact support as soon as you can and we will do our best to resolve the mix-up.

We ask that you do not use the items, but return them in the condition they were shipped to you.

Faulty item – what do I do?

We’re sorry to hear an item has got to you in an unfit state.

If this is the case, please do contact support who will instruct you on what to do. We issue either refunds, exchanges or gift voucher depending on the case.

Please do help us by providing images of the damage so we can assess the cause and remedy accordingly.

Can I cancel my order once I’ve made it?

We ask our authors to ship to you as soon as they can so you’re not left waiting long for your goods! However, there is a 2 hour window after purchase to cancel your order should you no longer want the items.

Beyond this, assuming the item is despatched, you will have to go through the normal returns process according to our policy.

Can I get a refund if the item I have purchased has reduced in price?

It is unfortunately not possible to refund items based on a reduction in price on the website. Our prices fluctuate due to changes in stock and seasonal promotions, so to issue refunds on this basis is out-of-policy.

I’m having trouble with the website – what do I do?

We apologise for any inconvenience you experience on The Biographies website.

We ask that you kindly contact support, who will do their best to assist you.

Am I eligible for a refund?

We want to guarantee all our customers the highest quality when they buy from us.

Please note that each vendor/author has their own returns policy. We kindly ask that you make yourself familiar with these on each item under the header “POLICIES” before you purchase.

Please contact orders@thebiographies.co.uk AND the vendor via the email address in your order confirmation email before you ship items back that you would like either an exchange or refund, as the location may change depending on which vendor/author you purchased from.

Sadly, we cannot pay for your shipping of the item.

PLEASE NOTE: Underwear/undergarments, jewellery, make-up and downloadable/virtual goods are non-refundable. We apologise for any inconvenience.

I’m having trouble signing into my account…

In cases like this, we ask that you select “Forgot password”, then follow the instructions to set a new password for your account.

If this method fails, please contact support to resolve this technical issue and we will do our best to help.

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